Privacy Policy / Legal Notice

This Privacy Policy and Legal Notice tells you about our terms and conditions for your use of our website (our Site) and about the information we collect from you whether you register your details on our website or by contacting us by phone, post or direct email. In collecting this information, under the rules of the General Data Protection Regulation (GDPR) we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Jane Denney Property Management is committed to protecting and respecting your privacy.

Who Are We?

We are Prestige Properties Limited trading as Jane Denney Property Management. Our address is PO Box 607, St Helier, Jersey, JE4 5XU. You can contact us by post at this address, by email at help@janedenneypropertymanagement.com or by telephone on 01534 879999.

Any enquiries about our use of your personal data should be addressed to the contact details above.

What Personal Data Do We Collect?

When you visit and navigate our site and when you communicate with us via our site, we will not collect personal information about you unless you provide us that information voluntarily. We are also committed to holding the absolute minimum amount of information on you and only that which is necessary for us to properly perform our role as Managing and Letting Agents.

If you provide such information by filling in forms on our website or by corresponding with us by phone, email or making contact through social media or otherwise, we will store your name, address, telephone number, email address and any property details and requirements you have.

If you are looking for property we will ask for your name, phone contacts and email address in order to be able to quickly communicate new instructions with you. We may also require information as to size of family and whether you have any pets.

If you are a Landlord we will ask you for certain information in order to identify you, to confirm your residential address and status and may be required in order to comply with current legislation including the Residential Tenancy (Jersey) Law 2011, the Money Laundering (Jersey) Order 2008 and the Residential Tenancy (Conditions Reports) (Jersey) Order 2014.

If you are a Tenant we will need to gather further information in order for you to be able to enter into a Lease such information will include photo i.d., a copy of your of current registration card, previous Landlords’ references, Employer’s reference, credit checks and checking for any court judgements, plus proof of ability to pay rent which may also require disclosure of income and savings.

Why do We Collect This Information and How Do We Use It?

To contact you;

To carry out our obligations arising from any contracts entered into between you and us;

To notify you about changes to our service;

To allow you to participate in interactive features of our service, (such as making an online maintenance request through our site); when you choose to do so;.

To provide you with information, products or services that you request from us or which we feel may interest you and where you have consented for such purposes;

To provide customer support;

To comply with the requirements imposed by law or any court order.

We May Disclose Your Personal Information

Under certain circumstances and in order for us to perform our contract to our clients from time to time we may need to disclose information;

To third parties working on our behalf such as credit checking and referencing agencies and independent inventory and condition report agencies;

To provide utility companies with the names and contact details of new tenants and pass on the forwarding address to these companies of former tenant;

To provide contractors with tenants contact details, so that they may arrange access to make property repairs;

To notify other joint tenants of any rent arrears owed by another tenant;

To inform the Guarantor where the tenant has failed to pay rent;

In the event that we sell or buy any business, assets or shares, in which case we may disclose your personal data to the prospective seller or buyer of such business, assets or shares;

If we are under a duty of disclosure or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions; or to protect our rights, property, or safety, or those of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your information, it will be provided to the organisation asking for it.

Storage Of Your Information?

Any information that you do register with us will be stored securely and will only be used to deliver information to you based on your requirements. All the servers handling our cloud storage on 3 platforms are situated within the European region, We ask for your consent to store this information, and we will only send you information for as long as you continue to consent.

When we use your information as described in this Privacy Policy, this may occasionally involve sending your information around the world (and in particular where you are located within the European Economic Area (EEA), this includes sending it outside the EEA). By providing us with your personal information, you agree that we may transfer, store and process your information in this manner.

Unfortunately, the transmission of information via the internet is not completely secure. Although we employ security measures designed to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your Rights Over Your Information

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If requested, we can delete it completely under the GDPR "right to be forgotten" regulation.

You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.

To submit a request by email, post or telephone, please use the contact information provided above.

Your Right To Complain

If you have a complaint about our use of your information, you can contact the Office of the Information Commissioner via their website at www.oicjersey.org or write to them at:

Office of the Information Commissioner
Brunel House
Old Street
St Helier
Jersey
JE2 3RG

Cookies

You should also be aware that when you visit our website we collect certain information that does not identify you personally, but provides us with “usage data,” such as the number of visitors we receive or what pages are visited most often.

Like many other web sites, we use “cookie” technology. A “cookie” is an element of data that a web site can send to your browser. It is not a computer program and has no ability to read data on your computer or instruct your computer to perform a function. A “cookie” is only used so that the web site can recognise repeat users, track usage patterns and better serve you when you return to the site. Most browsers provide a simple procedure that will enable you to control whether you want to receive cookies or not.

Linking to Other Sites

Our web site provides links to other web sites, not owned or controlled by us, that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other web sites or their content or accuracy.

Property Information

All measurements, areas and distances mentioned are approximate and are issued as a guide only. If such details are fundamental to tenants, tenants must rely on their own enquiries. Nothing in these particulars should be seen as a statement that the property or any fixture described or shown is in good condition or otherwise. Prospective Tenants must satisfy themselves as to the condition of any property or item included within the sale. None of the appliances or services mentioned in these particulars have been tested and no warranty is given or implied. If reference is made either to alterations to the property or a change of use, no warranty is given by us or the Lessors that any planning or other consents or Building Regulations approval has been obtained. Where references are made to potential uses (subject to planning) this information is given in good faith although purchasers must take their own enquiries to the relevant authorities. Most importantly if there is any particular aspect of the property about which you would like further information, we invite you to discuss this with us before you travel to view the property.

Indemnity

You acknowledge that you are solely responsible for the use to which you put this website and all information you obtain from it. All warranties, conditions, representations and terms are hereby excluded to the fullest extent permitted by law. We and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to, or use of, or inability to use this website

Copyright

The copyright of text and images on this website belongs to us. You may not make a permanent copy of or reproduce this web site in any form. You may not reproduce or incorporate this web site into any other website. You may only print, display or download temporary copies of the content to your computer for your own personal non-commercial use. You may not link to this site or frame it without the express consent from us.

Review of This Policy

We keep this Policy under regular review. This Policy was last updated on 16th May 2018 and may be changed from time to time. You may want to check it each time you visit our Site.